CPqD Dialog Transcription
Convert the audio of a conversation between two or more people into formatted texts, with the phrases separated chronologically with speech and speaker recognition techniques.
CPqD Dialog Transcription ensures accurate audio to text conversion, based on CPqD Speech Recognition technology. This combination of technologies allows the extraction of valuable informations such as greetings, user confirmation texts, complaints, solutions, closing and evaluating service sessions.
Converting dialogs into texts with great precision and applying statistical analyses allow value to be extracted from customer interactions to improve services.
Dialog transcription allows you to discover which customers are likely to abandon your services and pinpoint the root causes of their dissatisfaction.
Improve your customer service performance with automated session monitoring, optimizing the time of customer care employees and the volume of calls.
The system identifies and eliminates noise and silence to optimize processing.
Separates two or more speakers, informing who said what and when.
The entire dialog is chronologically organized.
Input audio sources can be landlines, VoIP, GSM or G/4G.
Accurate recognition with no need to develop grammar.
Easy to read format, easily integrated with external systems.
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