Solution for digital channels using voice interface and AI is the challenge proposed to FIAP students by CPQD and Plusoft
Develop a solution for automating service journeys in digital channels, using Artificial Intelligence and voice interfaces as a differential in the relationship between people. This is the challenge proposed to the students of the System Analysis and Development course.temthose of FIAP, which has been conducted in the current academic year by this institution of higher education in partnership with CPQD and Plusoft, a Human Experience (HX) company specializing in omnichannel customer relationship solutions.
The objective of the activity, which involves several disciplines, is to enable the student to develop a project, simulating professional experience and using techniques, tools, methodologies and good practices worked on throughout the technology course.
The 2022 Challenge, which was proposed by Plusoft and CPQD, tem based on the fact that the use of sistemcomputing that uses voice as an interface is an important – and necessary – differential in an increasingly connected and multitasking world. In addition, the proposal considers that the union of voice interface with Artificial Intelligence will provide greater personalization, assertiveness and availability for processes in companies, especially for HX and Customer Experience (CX).
The first stage of the Challenge will focus on the development of a business plan, carried out through a hackathon. After months of work, at the end of the year, students will be evaluated and the most interesting solutions awarded and subsequently developed.
To contribute to the development of the solution for the 2022 Challenge, CPQD made available to students its natural text-to-speech (TTS) and speech recognition (Automatic Speech Recognition, or ASR) platforms. . “These solutions, which are part of our portfolio of Interação Inteligente and are already used by several companies in different segments, are available to students in the FIAP infrastructure”, says João Ferreira, manager of Business Development in AI at CPQD. “In addition, we are planning a hands-on for mid-June, with our partner Plusoft, to show students how to use these resources in the development of their solutions”, he adds.
“Connecting with academia and industry is key to developing innovative solutions. We are excited about this partnership and the results of the initiative. We understand that the Artificial Intelligence market, combined with voice, is expanding and we seek to bring the best solutions to companies with this alliance”, says Bruno Alves, Vice President of Marketing and Innovation at Plusoft.
About CPQD
With a focus on innovation in information and communication technologies, CPQD maintains a comprehensive portfolio of solutions that are used in the most diverse market segments, in Brazil and abroad, and accelerate the generation of value in the digital transformation process, contributing to excellence organizations, transforming user experience, reinventing business models, security and compliance, and creating new products. Technological reference in the country, CPQD is part of ecossistemthat of open innovation that has been leveraging entrepreneurship, through its notorious competence in Internet of Things, Artificial Intelligence, Connectivity, Blockchain and Electric Mobility. CPQD is a 45-year-old private organization that delivers services and develops product and system technologies.temmission-critical ones that adhere to the complex needs of the market. These are the results of its R,D&I program, which is the basis for innovation in its temstrategic ones in the future of smart cities, smart agribusiness and advanced manufacturing. CPQD operates throughout the innovation journey – from idea to implementation – and is passionate about technology that generates development, progress and promotes the well-being of society.
About Plusoft
Plusoft is one of the largest Human Experience (HX) companies. The company works daily to help satisfy what matters most in the companies' value chain: people.
Plusoft dominates the best technologies to provide companies with the main tool to obtain performance in this increasingly impersonal world: value relationships. Plusoft is People Technology.
The company specializes in Omnichannel Customer Relationship Management (CRM) solutions for all markets (insurance, food, telecomunications, financial, among others).
With more than 30 years of experience in the market, Plusoft is the first national company in the segment to obtain the ISO 27001:2013 international certification, granted to organizations with a high level of quality and safety in the development of their projects.
Plusoft has a platform with several solutions, including plusoft Omni CRM, one of the most complete customer relationship software, plusoft social, customer relationship management service for social networks, the plusoft AI, chabot solution with artificial intelligence, including its own Natural Language Processing (NLP), the plusoft inPaaS, set of customizable low-code digital solutions; plusoft ed tech, responsible for a digital education platform; and the plussoft DTM, which uses data science to drive marketing campaigns.
Learn more: https://plusoft.com/