The Virtual Assistant platform provides humanized dialogues in the relationship with the customer, bringing naturalness and speed to a personalized, flexible and efficient service experience in multiple channels.
Your company will be able to speak the same language in all service channels. The customer will have the best experience on the channel he chooses.
Intelligence across all channels
The same dialog can run on at least 6 text and voice channels.
Flexibility
Technology capable of promoting service in 2 languages (Portuguese and Spanish), in text and voice.
Autonomy
The administration of dialogs can be done within the platform itself, in a simple and friendly way.
Transhipment with history
The platform allows you to create integrations between sistemthose of the company, through its own SDK.
Humanization of interactions
Indispensable speech recognition and speech synthesis to bring natural interaction to text channels.
Personalization
Different voices available. Possibility of creating a voice for your brand or customization for your context.
In addition to being a tool with an uncomplicated, friendly and intuitive interface.
The new GD also arrived to make it easier for companies to keep their service journey dialogues in one place – even in situations where different systems are used.temthose of Artificial Intelligence.
With the automation brought by artificial intelligence, it is possible to reduce the temtotal service po and prioritize human attendants for specialized activities.
Take empathy, intelligence and high ability to solve problems to the preferred channels of customers, speaking their language.
Through advanced technological resources, it is possible to offer an automated service that talks and interacts as if it were a human being.
Your company available to customers 24 hours a day, 7 days a week. Be sure to sell or interact with your audience.
Offer what is most advanced and modern to relate to your consumer.
Unlimited potential to perform intelligent assistance through a scalable platform.
Performed through the administration module available on the platform.
Through conversation dialogs for bots, applications and devices, it is possible to guide a person during a virtual service – until the final answer.
The dialogues use IBM Watson Conversation or the CPQD Proprietary Engine as an Artificial Intelligence tool, which checks whether a certain intention and/or entity has been recognized and, if so, returns a response or triggers a flow, requesting information.
Use of Speech Recognition (STT) and DTMF to collect user information and create dialogues between the user and the bot.
Use of Speech Synthesis (TTS) and playback of recorded audio, transforming text into speech and presenting messages to the user.
